1. Introduction

At Waterhouse Studios, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our music studio rental services and website.

2. Information We Collect

2.1 Personal Information

When you create an account or book our services, we collect:

Name: Your full name for account identification and booking purposes
Email Address: For account creation, booking confirmations, and communication
Phone Number: For booking coordination and emergency contact (when provided)
Payment Information: Processed securely through our payment providers

2.2 Automatically Collected Information

IP address and browser information
Website usage data and analytics
Device and operating system information
Cookies and similar technologies (see Cookie Policy below)

3. How We Use Your Information

We use your personal information for the following purposes:

Account Management: Creating and managing your studio rental account
Booking Services: Processing studio reservations and managing your bookings
Communication: Sending booking confirmations, updates, and customer support
Payment Processing: Handling payments and billing for our services
Service Improvement: Analyzing usage patterns to improve our services
Marketing: Sending promotional materials (with your consent)
Legal Compliance: Meeting legal obligations and protecting our rights

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

Contract Performance: To fulfill our studio rental services
Legitimate Interest: To improve our services and communicate with you
Legal Obligation: To comply with applicable laws and regulations
Consent: For marketing communications (which you can withdraw at any time)

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

Service Providers: Payment processors, email services, and analytics providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of business assets
With Your Consent: For any other purposes with your explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Limited access to personal data by authorized personnel only
Data backup and recovery procedures

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of data processing
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain your personal data for:

Account Data: As long as your account is active or as needed for services
Booking History: Up to 7 years for legal and tax purposes
Marketing Data: Until you unsubscribe or withdraw consent
Analytics Data: In anonymized form for statistical analysis

9. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

12. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Waterhouse Studios Amsterdam

Email: [email protected]

General inquiries: [email protected]

Data Protection Officer: [email protected]